Privacy Policy

Introduction

At Peak Pet Sitters we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our pet sitting services or visit our website.

We only collect personal data that is necessary to provide our services safely, professionally and effectively.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following types of personal information:

Personal Details

  • Name
  • Address
  • Email address
  • Telephone numbers

Service-Related Information

  • Details about your pets (including medical or behavioural information relevant to their care)
  • Emergency contact details
  • Access information for your property (where required for pet sitting visits)

Payment Information

  • Payment details required to process transactions (We do not store full payment card details.)

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website

How We Use Your Information

We use your personal data to:

  • Provide pet sitting services
  • Communicate with you regarding bookings and enquiries
  • Process payments
  • Maintain accurate records for insurance and legal purposes
  • Improve our services
  • Send occasional updates or offers (where you have not opted out)

We only process your data where we have a lawful basis to do so, including:

  • Contractual necessity (to provide our services)
  • Legal obligations
  • Legitimate business interests
  • Your consent (for marketing communications)

You can opt out of marketing communications at any time by contacting us.

Sharing Your Information

We do not sell your personal data.

We may share your information only where necessary, including:

  • With secure payment providers to process transactions
  • With insurers if required for claims
  • With IT or website service providers who support our systems
  • Where required by law

All third parties are required to respect the security of your data and process it lawfully.

How We Store Your Information

We take appropriate technical and organisational measures to protect your data.

  • Paper records are stored securely.
  • Digital records are stored on password-protected devices and secure servers.
  • Payment card details are not stored once transactions are completed.
  • Website data is stored on secure hosting servers located within the UK or approved data jurisdictions.

How Long We Keep Your Information

We only retain personal data for as long as necessary:

  • Booking and service records may be retained for up to 6 years for insurance and tax purposes.
  • Payment data is retained only as required for financial record-keeping.
  • Marketing data is retained until you withdraw consent.

When data is no longer required, it is securely deleted or destroyed.

How We Dispose of Information

  • Paper records are shredded before disposal.
  • Digital records are securely deleted.
  • Devices are wiped of data before disposal or recycling.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent for marketing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

If you wish to exercise any of these rights, please contact us using the details below.

Website Privacy

Cookies

Our website uses cookies to:

  • Improve functionality
  • Analyse website traffic
  • Improve user experience
  • Support advertising and remarketing (if applicable)

Cookies are small files stored on your device when you visit a website.

You can control cookies via your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Cookies

Some features of our website may use third-party services (for example analytics or advertising platforms) that may set their own cookies.

If we use Google advertising or remarketing services, Google may show you advertisements based on previous visits to our website.

You can manage Google advertising preferences at: https://adssettings.google.com

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Peak Pet Sitters
2 Longclough Drive,
Glossop,
Derbyshire,
SK13 8HN

Tel: 07599 180121

Email: peakpetsitters@gmail.com